KAYA Climb

Cheyenne Stirling

Support articles for individual climbers using the KAYA app

The KAYA App

Refund Request

How KAYA PRO's 3 day free trial works for new subscribers.

KAYA PRO trial

How to find out when your KAYA PRO subscription will renew and when you'll be charged next.

When will my KAYA PRO subscription renew?

Common questions about KAYA Challenges, including registration, teams, and scoring.

KAYA Challenge FAQ

FAQs

An overview of KAYA, the climbing app for finding climbs, beta videos, GPS guides, and tracking your progress.

What is KAYA?

How do I download and install KAYA?

How do I create a KAYA account?

Definitions of climbing terms used throughout the KAYA app, including send, flash, onsight, and session.

Glossary of climbing terms used in KAYA

New to KAYA? Learn what the app does, how to download it, and how to create your account.

Getting Started

KAYA's refund policy for KAYA PRO subscriptions and other purchases, including how to request a refund on iOS and Android.

Can I get a refund for a KAYA Pro purchase?

How to cancel or manage your KAYA PRO subscription through the Apple App Store or Google Play Store.

How do I cancel or manage my KAYA PRO subscription?

How to download destinations and beta videos with KAYA PRO so you can access maps, topos, and beta videos with no cell service.

How do I use KAYA PRO offline?

What is KAYA PRO?

Steps to redeem an offer code for KAYA PRO.

How do I redeem an offer code for KAYA PRO?

Explains KAYA PRO's performance metrics, including Workload, Velocity, Intensity, Climbing Level, and the attempt timer.

KAYA PRO performance analytics explained

How KAYA PRO's 3 day free trial works and when you'll be charged after it ends.

When will my KAYA PRO trial end and when will I be charged?

Everything about KAYA PRO, including subscriptions, billing, free trials, refunds, and performance analytics

KAYA PRO, Subscriptions and Billing

How to reset your KAYA password if you signed up with email, plus what to do if you log in with Facebook, Google, or Apple.

If you signed up for…

How do I reset my KAYA password?

Troubleshooting steps if you can't log into KAYA, including using the wrong login method or a previously deleted account.

Why can't I access my KAYA account?

Step by step instructions to delete your KAYA account, and how to request full data deletion.

How do I delete my KAYA account?

How to change the email address associated with your KAYA account.

How do I change the email associated with my KAYA account?

What to do if you have two KAYA accounts and want to combine them.

How do I merge two KAYA accounts?

How to update your profile photo in KAYA.

How do I change my profile picture?

How to update your top bouldering or route grade in KAYA.

How do I change my top grade?

Steps to change your KAYA username from your profile settings

How do I change my username?

Manage your login, password, email, profile details, and account settings

Account and Profile

What to do if your climbing gym isn't listed on KAYA yet, including how to request it be added.

My gym isn't on KAYA. Can I still log my climbs there?

How to import your past climbing logbook data from 8a.nu, Sendage, Mountain Project, or a personal spreadsheet into KAYA.

How do I import my logbook from another app into KAYA?

What to do if a climb or problem is missing from your partnered gym's official set on KAYA.

A climb is missing from my gym's set on KAYA. What do I do?

How to add a new outdoor climb or problem that isn't yet in KAYA's database.

How do I add a new outdoor climb that isn't in KAYA's database?

Reference links for converting between YDS, V scale, and French climbing grades.

Grading systems explained, YDS, V scale, French

How to log an attempt or send in KAYA, indoors or outdoors.

How do I log a climb or ascent?

How to edit a climb you've already logged, including the grade or date.

How do I edit an ascent?

How to delete a climb you logged by accident.

How do I delete an ascent?

How to create and add climbs to a custom climb list, a KAYA PRO feature.

How do I create a custom climb list?

Three ways to add climbs to an existing custom list in KAYA PRO.

How do I add climbs to an existing list?

How to make a custom climb list public or private, a KAYA PRO feature.

How do I change my list's privacy settings?

How to invite friends to collaborate on a custom climb list, a KAYA PRO feature.

How do I create a group list with friends?

How to schedule climbs from a custom list into a future logbook session, a KAYA PRO feature.

How do I add a custom list to my logbook for a future session?

How to share a custom climb list with friends or coaches, a KAYA PRO feature.

How do I share a custom list?

How to log climbs, track your progress, edit or delete ascents, and build custom climb lists.

Logging Climbs and Ascents

How to add a beta video to a climb page on KAYA, including embedding a YouTube video.

How do I add a beta video to a climb?

How to navigate KAYA's digital guidebooks, including the Climbs, Video, and Ascents tabs.

How do I use KAYA's guidebooks?

The difference between Verified and Unmoderated destinations in KAYA's guidebooks, and what to expect from each.

What's the difference between Verified and Unmoderated Destinations?

How to report a duplicate climb or destination so KAYA can merge or remove it.

How do I report a duplicate climb or destination?

How to filter climbs by grade range, style tag, or whether beta video is available, a KAYA PRO feature.

How do I filter climbs by grade, tag, or beta availability?

Find and upload beta videos, use offline GPS maps and topos, and navigate KAYA's digital guidebooks.

Beta Videos and GPS Guides

Overview of KAYA's Smart Logbook, including check-ins, personalized playlists, session summaries, and coach sharing.

What is the Smart Logbook?

How to use the Smart Logbook's pre-session check-in, a free feature available to all users.

How do I check in before a climbing session?

How KAYA PRO Performance and Outdoor subscribers get personalized workout suggestions based on their check-in and goals.

How do I get personalized climb suggestions at my gym?

How to read your personalized session summary in the Smart Logbook, a KAYA PRO Performance and Outdoor feature.

How do I read my Smart Logbook session summary?

How to opt out of Smart Logbook check-ins, summaries, and recommendations.

How do I turn off Smart Logbook recommendations?

How to share your Smart Logbook with a coach, friend, or anyone else, and the requirements for sharing.

Can I share my Smart Logbook with my coach?

Where to find a logbook someone shared with you, since it does not appear in your messages.

Where do I find a Smart Logbook someone shared with me?

Check in before sessions, get personalized climb suggestions, and understand your progress with KAYA's Smart Logbook.

Smart Logbook

Who to contact about KAYA Challenge scoring or results.

Challenge scoring and results

The four scoring types KAYA Challenges can use: linear, handicap, relative, and custom.

How are points awarded in KAYA Challenges?

Steps to claim a prize you earned in a KAYA Challenge.

Receiving my prize

How to change the grade you registered with for a KAYA Challenge.

Change my challenge grade

How to request a refund for a KAYA Challenge event or competition.

Challenge refunds

How to change your KAYA Challenge team name, or add or remove teammates.

Making changes to my challenge team

How KAYA Challenges work, including registration, scoring, teams, and prizes.

KAYA Challenges

How to report a climb or route name that violates KAYA's Community Standards.

How do I report an offensive climb name?

How to report inappropriate usernames, media, comments, or messages in KAYA.

How do I report user content?

Follow your local gym, connect with friends, and get help with feedback or reporting content.

Gyms and Community

A summary of how KAYA collects, uses, and shares your data, with a link to the full policy.

KAYA Privacy Policy overview

KAYA's Community Standards, covering respectful conduct and content in the app.

KAYA Community Standards

KAYA's privacy practices, community guidelines, and how to report a safety concern.

Privacy, Safety and Policies

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