Overview
The News Feed is a new communication channel in KAYA Gym that lets you share important announcements with your community. When you publish a post with the News feed, KAYA automatically sends a push notification to followers of your gym.
Availability
Available now on KAYA Gym.
How it works
You create text posts in KAYA Gym in your News tab. Once a post is created, it will automatically appear on the News menu in your gym's profile on the mobile KAYA app. Users following your gym will receive a notification and a push notification to their phones.
Who can post
Users with the Admin or Marketing role
What to use The News Feed for
Use The News Feed for important updates that members shouldn’t miss, such as:
Hours changes and holiday schedules
Closures (weather, maintenance, events)
Event announcements and reminders (comps, clinics, demos)
Time-sensitive updates that impact a same-day visit
For communication other details like signing a waiver, membership info and rates, and class sign-ups, use The Digital Front Desk instead.
How to create a post
In KAYA Gym, open “News” from the navigation menu
Select the plus, “+”, icon
Enter your message
Click “Publish”
After publishing:
The post appears in the News menu on your gym's profile in the KAYA mobile app
Followers of your gym receive a notification in their notifications tray
A push notification is automatically scheduled to be sent to followers of your gym*
*Users must have push notifications enabled. Due to the limited number of notifications a user can receive in one day, not all users will receive a push notification.
Writing guidelines
Every post you add to the feed will trigger a push notification, even if every user may not receive one. It's important to follow these guidelines for posting:
Do
Keep your message to one topic per post
It helps to add a short subject so your members easily understand what you are communicating:
“Hours:”
“Event:”
“Update:”
Keep messages short. The average character limit for a banner notification on a smartphone home screen is around 80 characters before text is cut off.
Don’t
Post one-off messages or post
Combine multiple unrelated announcements into one post
Example posts
Hours: Holiday hours next week (Mon–Wed 6am–10pm). Closed on Christmas Day.
Gym Closure: Closing early today at 7pm due to weather. Check our Instagram for the latest updates.
Event: Comp registration for our annual Boulder Bash is open — sign up now!
FAQ
Who receives notifications?
Followers of your gym in KAYA receive a notification in their notifications tray. Anyone viewing your gym's profile will see a "NEW" alert on the News menu if there are posts they have not yet read.
Are push notifications optional?
No. Publishing a post to the News Feed automatically schedules a push notification to go out within 24 hours.
I can’t access The News Feed. Why?
Your user role isn’t Admin or Marketing
Can we edit or delete posts?
Currently posts are not editable once published. If you notice a mistake, you must delete your post and re-publish it.
What if we posted something incorrect?
If you just posted the message in the last hour, you can delete it and republish a new post before a push notification goes out. If it has been more than an hour, we recommend publishing a new post with corrections as soon as possible. Use a title like “Update:” and clearly state the correction at the top of the message.
Need help?
Submit a ticket or send us an email at [email protected] for help